Your Booking

Terms & conditions

We ask you kindly to review our salon policy. Please note when booking an appointment, you are accepting the terms and conditions of our salon policy.

When arriving for your appointment, we ask you to please arrive 5 minutes before your appointment, or at the latest on time. We fully understand that sometimes being late is outside of your control. If you are running late, please contact the salon as soon as possible by phone, to allow your Hair Stylist or Beautician to know this.

We’ll be happy to answer any questions you may have about our location, parking around the area, and your travel options, in order to make your journey to our salon as smooth as possible.

We will always do our best to accommodate late arrivals, however, after 10 minutes of your scheduled time we have the right to cancel your booking as your treatment(s) may not be possible in the time remaining. Where this occurs, resulting in the cancellation of your appointment, our cancellation policy will apply (please see below).

We encourage you to book through our website using our booking service. This will give you the most relevant remaining timeslots for your treatments. You will also have the opportunity to create a customer account during the booking process, where you will be able to manage your appointments online up to 24-hours before your appointment start time.

It is your full responsibility to ensure that the personal information which you are required to provide when you register for online bookings is true, accurate, current, and complete in all respects. You will notify us immediately of any changes to your personal information by e-mail, or update your personal information yourself via your customer account (if you created one).

We do take telephone bookings if you find this more comfortable. Also, please feel free to contact us with any further questions relating to your treatment.

Please understand that as a salon we run on an appointment basis. When a client reschedules/cancels late or misses an appointment this costs the salon financially. We know life can sometimes get in the way, so we do ask you to notify the salon as soon as possible, but please note that it is still your responsibility to remember your appointment.

If you need to reschedule or cancel your appointment please manage your bookings via your customer account (if you created one) where you will have the option to cancel your booking up to 24-hours before your appointment start time. Alternatively, please call the salon at least 24-hours in advance.

Since we turn away other clients to hold your reservation if you cancel your appointment without giving at least 24-hours notice the salon will charge you 35% of your total treatments. This will consist of your 20% holding deposit and 15% of your total treatments.

All clients that have not had a colour service in our salon before, are recommended to have a skin allergy PATCH test done 24-hours before any colour appointment. We also recommend that existing customers have a PATCH test if they haven’t visited one of our salons for six months or more. We are always happy to give advice if you are unsure.

Technical dry – Customers who are having colour treatments will need to have technical dry hair. This means for clients with colour treated hair you will not be able to leave the salon with wet hair. We care about the outcome of your hair and this form of drying process will allow us to achieve the best result. (Please be aware technical dry is only available for colour treated hair)

A skin PATCH test is required for all tinting services and eyelashes. We require 24-hours for notice of cancellation.  If less than this notice is given, a 35% charge will be applicable to your booked services. For facials & massage, please arrive 5 minutes before your appointment. We may not be able to offer you the full time allocated for your service should you arrive late.

All prices shown are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated, or if their state of health may influence the effects of the service.

We do not condone any abusive or threatening behavior or language towards our staff members, and any customer doing so will be asked to leave the premises.

Gift vouchers can be purchased for any amount and are valid 3 months from the purchase date. Once past this date vouchers will no longer be accepted in the salon. We accept no responsibility for lost, damaged, or stolen vouchers.

When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to show before your treatment. Failure to do so will result in full payment of the treatment. Where bookings are made using a voucher and the appointment is missed the voucher will become invalid. Vouchers cannot be used in conjunction with any other ongoing offers in the salon.

Any feedback regarding your treatments is greatly appreciated. You can leave a testimonial via Google Review. Any feedback on ways to improve our service would be very welcome through the salon’s online contact form or our direct email address.

We will treat all your personal information as confidential. When you visit our website we may ask you to input personal details for us to identify you, such as your name, e-mail address, and permanent address. Please read our GDPR policy below for full details on how we handle your personal data.

Privacy policy


About | us

Our website address is:
Our salon is located at 69 Western Road, Hove, East Sussex BN3 2JQ

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